Limited Warranty/Return Procedures

PIT BULL BRANDS, LLC. (dba BRAVEN OFFROAD, aka “BRAVEN") STANDARD LIMITED WARRANTY - ON BRAVEN® NON-RACING TIRES:

What Does This Warranty Cover?
This Warranty covers substantial defects in workmanship and material in every first (1st) quality non-racing tire bearing our BRAVEN® brand name and serial number.

This warranty exists during the shorter of the life of the original tread design or SIXTY (60) MONTHS from the date of manufacture as encoded on the sidewall of the tire. At that time, all warranties, express or implied, expire.

Original tread design life is completed when the tire is worn to 2 remaining 32nds.

Tread Wear Protection - only available on PIT BULL PBX A/T Hardcore LT tires (limited 40K warranty):
The following Tread Wear Limited Warranty is a prorated warranty (there is no free replacement period) based on mileage received, and is separate from the standard coverage stated in “What Does This Warranty Cover?” No manufacturer or dealer can guarantee a certain number of miles from a given tire. Driving habits, driving conditions, tire and vehicle maintenance all play a part in the tread life of a tire and all differ with each purchaser.
The Tread Wear Limited Warranty is available provided that you:
1. are the original owner
2. have driven no more than the warranted miles specified in “What Does This Warranty Cover?”
3. have properly serviced and maintained the tires, with periodic rotation, all evidenced by acceptable service records
4. installed the tires no more than 60 months from the date of purchase
5. have treads that are evenly worn down to the top of the tread wear indicate bars
6. present the tire for adjustment.
7. present this Warranty Booklet when requesting an adjustment and your original purchase receipt, date of purchase, vehicle type, model, odometer reading and rotation record are properly recorded.
If the tire wears to the tread wear indicators in less than the miles warranted, a pro-rated adjustment will be made according to actual mileage delivered. Your replacement cost will be determined by dividing the actual mileage delivered by the miles warranted and multiplying the result times the current selling price of an equivalent tire. You must pay for mounting and balancing and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

Tread Life
When the tread becomes worn to 2 remaining 32nds anywhere on the tire (shown by tread wear indicators molded into the tread grooves), the tire is worn out. WARNING—for important safety information, you must read the section titled Tire Safety Warnings section of this Warranty Booklet.

How to Obtain an Adjustment
Tire adjustments must be presented to your local BRAVEN ® DEALER . You must present this Warranty Booklet, proof of purchase and be the original owner when requesting a replacement for your tire. See “ How Do You Get Service?"

What Does This Warranty Not Cover?
This Warranty does not cover any of the following:
Any BRAVEN® tire branded as "NA" (non-adjustable) or sold "As-Is" non-adjustable ("NA").

Any BRAVEN® tire sold exclusively for or used for a Racing application of any kind.

Damage, defects, or abnormal wear resulting from any alteration, modification, abuse, or misuse of your BRAVEN® tire, including, but not limited to, the following: improper mounting, improper repair, vehicle wheel misalignment, filled tires, tire/wheel assembly imbalance, non-use, flat spotting from improper storage, ozone or weather checking, vandalism, non-conforming rims, racing, overloading, improper balancing, added material, spinning, trued tires, under or over inflation, under or over weighting, run flat, wheel alignment, siping, grooving, cutting or any other alteration, vehicle suspension alteration, improper vehicle maintenance, improper tire maintenance, lack of regular tire rotation in accordance with industry prescribed rotation patterns and practices, intentional tire damage, use of insert devices, or other causes beyond BRAVEN’s control.

NOTE: Alterations such as added siping, tread cutting or insert devices increase the possibility of sudden tire failure which can result in serious injury or death. Do not make alterations to the tire itself. BRAVEN® tires are manufactured to comply with Federal Standards. Alterations to tires are dangerous.

Injuries to your BRAVEN® tire resulting from any of the following, including, but not limited to: road hazards, collisions, accidents, fires, chemical corrosion, impact breaks, damage in shipment (i.e., forklift cuts), cut by vehicle/vehicle projection rubbing, nail holes, cuts, snags, bruises, punctures and similar injuries, or other causes beyond Braven’s control.

Appearance or cosmetic defects in tires branded " Blemish. "

Damage or defects resulting from use of bias ply or bias belted tires with radial tires together on the same vehicle.

NOTE : Bias tires ride and handle differently than radials. Bias ply or bias belted tires and radial tires should never be mixed on the same vehicle.

Any loss, damage, expense, inconvenience or incidental or consequential damages of any kind arising out of any defect in or use of your BRAVEN® tire. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

NOTE: Any tire, no matter how well constructed, may fail or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Nothing in this limited warranty is intended to be a representation by BRAVEN, that tire failures cannot occur, or that the failure of a tire is indicative of a defect in materials or workmanship.

NOTE: No BRAVEN representative, employee, retailer or dealer has the authority to make or imply any representation, promise, or agreement which in any way varies or modifies the terms of this warranty.

NOTE: THERE IS NO OTHER WARRANTY OR LIABILITY, EXPRESSED OR IMPLIED, APPLICABLE TO THESE PRODUCTS. If Any implied warranty of merchantability or implied warranty of fitness for any particular purpose is imputed by a municipal, state or Federal court or law, then it shall be limited in duration to TWO (2) YEARS from the later of the purchase date or the date of delivery to the purchaser. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Additional non-returnable items:
Gift cards
Special Order Items

Who is Covered by This Warranty?
This warranty covers the original consumer purchaser during the warranty period. This warranty is made for the exclusive benefit of the original consumer purchaser actually using these products and having possession of original sales invoice. This warranty is not assignable, and no warranty claim will be recognized unless submitted on our Standard Claim Form duly filled out and signed by the original consumer purchaser of the tire.

How Long Does Coverage Last?
The coverage of this warranty, except for tire whitewall discoloration issues and dissatisfactory performance due to a balance, out-of-round, or ride complaint issue, lasts for the shorter of the life of the original tread design of your BRAVEN ® tire or SIXTY (60) MONTHS from the date of manufacture as encoded on the sidewall of the tire.

Original tread design life is completed when the tire is worn to 2/32nds of tread remaining.

The percentage that the tire tread design is worn will be determined by taking the average of three measurements around the tire at the fastest wearing groove and pro-rating according to the molded depth measurement of the same groove.

Tire whitewalls are warranted against discoloration for the shorter of the life of the original tread design of your BRAVEN® tire or a period of THIRTY SIX (36) MONTHS from the date of manufacture as molded on the sidewall of the tire.

Your BRAVEN® tire is warranted against dissatisfactory performance resulting from balance, out-of-round, or ride complaint issues only during the first 10% of the tire's original tread design life.

What Will We Do To Correct the Problem?
If a substantial defect in material or workmanship appears in your BRAVEN® tire within the first 10% of the tire's original tread design life, we will provide your BRAVEN Dealer or You (if you bought from us directly) with a credit equal to 100% of their or your purchase price of a new BRAVEN® tire of the same or comparable model (up to the manufacturer's suggested retail price). You will pay the cost of de-mounting the defective tire, mounting the replacement tire, tire stems, balancing and other related items, labor charges and services, any Freight charges (unless we, in our sole discretion, determine to issue a Freight Credit on an Adjustable item), and all Federal, State and Local taxes on the purchase.

It is important to determine if there is a problem within the first 10% of tire wear. A tire that does not deliver satisfactory service due to a balance, out of round or a ride complaint issue may be replaced under the terms above within the first 10 percent of the tire's tread life. Beyond 10% tread wear, these issues are not warrantable.

If a substantial defect in material or workmanship appears in your BRAVEN® tire after the first 10% of the tire's original tread design life, we will provide your BRAVEN Dealer or You (if you bought from us directly) with a pro-rated credit toward the purchase of a new BRAVEN® tire of the same or equivalent model number equivalent to the percentage of the tire's original tread design remaining when the defect appeared. The percentage that the tire tread design is worn will be determined by taking the average of three measurements around the tire at the fastest wearing groove and pro-rating according to the molded depth measurement of the same groove.

The pro-rated credit will be based on the cost of the tire only (up to the manufacturer's suggested retail price), and will not apply to the cost of de-mounting the defective tire, mounting the replacement tire, tire stems, balancing or other related items, labor charges or services, or Federal, State and Local taxes on the purchase.

FOR EXAMPLE: If 75% of the tire's original tread design remains (i.e., the tire's original tread design life is 25% worn), then you will receive a credit of 75% of the dealer's price (up to the manufacturer's suggested retail price) for the tire, excluding the cost of de-mounting the defective tire, mounting the replacement tire, tire stems, balancing or other related items, labor charges or services, any Freight charges, and Federal, State and Local taxes on the purchase. Please Note: Original tread design life is completed when the tire is worn to 2/32nds of tread remaining.

What Will We Not Do?
We will neither replace nor provide a warranty credit for any item for which the purchaser does not submit a Standard Claim Form duly completed and signed by the original purchaser. Additionally, we will neither replace nor provide a warranty credit for any BRAVEN® tire that we determine, at our sole and absolute discretion, has been altered, modified, or siped in any way, has been used for racing, or is not defectively manufactured.

Any modification, alteration, or siping of your BRAVEN® tire will automatically void this warranty.

We will not be liable for or pay for any field charges for labor or other expenses incurred in the replacement of the BRAVEN® tire or any expense incurred by you to remedy any defect in the BRAVEN® tire, including, but not limited to, the following charges: (a) all Federal, State and Local taxes imposed upon the sale of replacement tire; (b) de-mounting the replaced tire; (c) Freight Charges; (d) mounting and balancing the replacement tire, and (e) other related services and charges for parts and labor.

How Do You Get Service?
To obtain warranty service, you must first contact your local BRAVEN® DEALER.

You must present the original invoice and you must make the vehicle on which the tires were used available for inspection.

Your dealer will have you fill out a Standard Claim Form. All Standard Claim Forms can be obtained from your local authorized BRAVEN® tire dealer. The section titled "So How Do I Return Something" spells out what the Consumer and Dealer must do to fill out an Adjustment Claim.

If there is no freight involved or if your local dealer requests it, please return your BRAVEN® tire to your local BRAVEN® tire dealer, present your original invoice & the vehicle on which the tires were used for inspection, and complete & sign a Standard Claim Form, otherwise known as an Adjustment Inspection Report (AIR) or a Return Goods Authorization form (RGA).

Do not ship tires directly to a BRAVEN® dealer nor PIT BULL BRANDS, LLC without receiving permission. Neither BRAVEN nor our dealers will accept such tires, and you will be responsible for all charges without an RGA# (Returned Goods Authorization number), prior approval & product return instructions and a signed Standard Claim Form duly submitted prior to shipment.

A listing of authorized BRAVEN® tire dealers is available at www.bravenoffroad.com .

For inquiries you may reach us directly at the following address:

BRAVEN OFFROAD
ATTN: BRAVEN RETURNS DEPARTMENT
1154 Reco Ave
ST. LOUIS, MO 63126 USA
Phone: 800-645-2006 / 314.621.8954
Fax: 314.621.5396
returns@bravenoffroad.com

What Must You Do to Keep This Warranty in Effect?
You are responsible for the normal care and maintenance of your BRAVEN® tire including the maintenance of proper air pressure.

You are also responsible for the proper maintenance of your vehicle's suspension and alignment so as not to place undue or abnormal stress or wear and tear on your BRAVEN® tire.

You are also responsible for rotating your tires in accordance with industry prescribed rotation patterns and practices.

You must refrain from all alteration, modification, abuse, or misuse of your BRAVEN® tire.

You must not use our products for any form of Racing.

You must keep your original sales invoice which must match your personal identification information. Proof of identity in the form of a state issued driver's license or other state issued identification will be required by your dealer.

How Does State Law Relate to This Warranty?
This warranty gives you specific legal rights. You may also have rights which vary from State to State, and jurisdiction to jurisdiction. Some states, provinces or territories do not allow limitations on how long an implied warranty lasts, so the above implied warranty limitation may not apply to you. Some states, provinces or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE REMEDY SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY AVAILABLE. BRAVEN OFFROAD NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT ANY OBLIGATION OR LIABILITY OTHER THAN THAT EXPRESSLY SET FORTH HEREIN. THERE IS NO OTHER WARRANTY OR LIABILITY, EXPRESSED OR IMPLIED, APPLICABLE TO THESE PRODUCTS. NO REPRESENTATIVE HAS THE AUTHORITY TO MAKE ANY REPRESENTATION, PROMISE OR AGREEMENT EXCEPT AS STATED HEREIN.

DISCLAIMER OF WARRANTIES ON BRAVEN® RACING PRODUCTS and BRAVEN® NON-RACING PRODUCTS USED FOR RACING. NO WARRANTY POLICY:

PIT BULL BEANDS, LLC. OFFERS RACING PRODUCTS UNDER THE “BRAVEN" BRAND FOR SALE UPON THE TERMS AND CONDITIONS CONTAINED IN THIS DISCLAIMER OF LIABILITY. Due to the many varied and different conditions to which racing lubricants, tires, tubes and wheels ("Racing Products") are exposed, and because of the manner in which Racing is defined and conducted, PIT BULL BRANDS, LLC. MAKES ABSOLUTELY NO WARRANTY, EXPRESSED OR IMPLIED, OF MERCHANTABILITY OR OF FITNESS FOR A GENERAL OR PARTICULAR PURPOSE IN CONNECTION WITH ANY OFFER FOR SALE OR SALE OF BRAVEN® BRANDED RACING PRODUCTS BY PIT BULL BRANDS, LLC.. ALL PIT BULL BRANDS, LLC. BRAVEN® PRODUCTS ARE SOLD "AS IS." BRAVEN® non-racing products used in or for a Racing application of any kind, void any and all warranties above. PIT BULL BRANDS, LLC. makes absolutely no warranty, expressed or implied, as to the fitness, merchantability, design, condition, capacity, performance or any other aspect of its BRAVEN® Racing Products or BRAVEN® non-racing products used for racing, or the related materials or workmanship. PIT BULL BRANDS, LLC. HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. BRAVEN further disclaims any liability for loss, damage, or injury to purchasers of BRAVEN® Racing Products or BRAVEN® non-racing products used for racing, or to third parties, as a result of any defects, latent or otherwise, in the BRAVEN® Racing Products or BRAVEN® non-racing products used for racing, whether arising from negligence or application of the laws of strict liability. Racing Products are not tested or labeled to meet FMVSS 109 standards and therefore it is illegal to sell Racing Products for use on public highways. Any person selling BRAVEN® Racing Products for highway use agrees to indemnify and reimburse PIT BULL BRANDS, LLC. for all loss, damage or liability PIT BULL BRANDS, LLC. may suffer because of such sales.

WARNING: DO NOT, UNDER ANY CIRCUMSTANCES, MOUNT A BRAVEN® RACING TIRE ON A WHEEL THAT DOES NOT MEET TIRE AND RIM ASSOCIATION STANDARDS.

Also, Race Tires are not warranted as racing is often performed on severely underinflated tires. Additionally, the use of softeners (which we strongly advise against for safety purposes) can lead to tread blisters and tread and ply separations. Race Tires are regularly inspected on return to us and any Racing Product showing a defect in workmanship or materials is replaced. Our inspectors are very skilled at differentiating between damage and defect. Returning a tire you have damaged and claiming it to be defective is a waste of our time and your money.

New, unused Race Tires exhibiting a defect in workmanship or materials, as verified by PIT BULL BRANDS, LLC.‘s examination, will be issued a credit equal to PIT BULL BRANDS, LLC‘S BRAVEN branded equivalent tire's distributor price. To qualify for a credit, the tire must have a manufacturing date within twelve (12) months of the tire's return to PIT BULL BRANDS, LLC.

THE REMEDY SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY AVAILABLE. PIT BULL BRANDS, LLC. NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT ANY OBLIGATION OR LIABILITY OTHER THAN THAT EXPRESSLY SET FORTH HEREIN. THERE IS NO OTHER WARRANTY OR LIABILITY, EXPRESSED OR IMPLIED, APPLICABLE TO THESE PRODUCTS. NO REPRESENTATIVE HAS THE AUTHORITY TO MAKE ANY REPRESENTATION, PROMISE OR AGREEMENT EXCEPT AS STATED HEREIN.

WARRANTY POLICY ON NON-BRAVEN PRODUCTS SOLD ON WWW.BRAVENOFFROAD.COM:

PIT BULL BRANDS, LLC. d/b/a www.bravenoffroad.com , d/b/a BRAVEN OFFROAD, d/b/a BRAVEN & d/b/a BRAVEN BRANDS (herein referred to as “Pit Bull”, "PIT BULL BRANDS, LLC.”, the “Company”, “we”, “us”, “Seller") puts forth the following policy:

FOR ANY AND ALL PRODUCTS PURCHASED FROM PIT BULL OR THIS WEBSITE, ONLY THE MANUFACTURER'S WARRANTY CONTROLS. The Manufacturer's Warranty dictates how adjustment claims are handled and what is covered.

In General:

§ Non Braven Products Return Policy
You can return any NEW, UNUSED & UNMOUNTED First Quality or Blem item purchased from us with no return penalty within 30 days of purchase date. You must produce your original purchase receipt in order to obtain return service. You will be responsible for all freight charges out to you and all return freight charges (if freight is involved) and you must always call us for an RGA (Returned Goods Authorization #) prior to returning any items. If there are other unforeseen charges involved, you will be responsible for such charges. We do our best to tell you all charges up front prior to issuance of an RGA#, but sometimes there are unforeseen charges we cannot foresee. DO NOT SHIP ITEMS BACK TO US WITHOUT FIRST RECEIVING AN RGA# FROM BRAVEN, as we will refuse shipment and you will incur unnecessary expenses.

§ Non Braven Products Adjustment Program
The Manufacturer's Warranty dictates how adjustment claims are handled and what is covered. Warranty claims are processed by our Returns Department. Please see our Warranty section for Warranty Information. Please contact us at 800-645-2006 or returns@pitbulltires.com for any Warranty Claims. You will need to speak with us and an RGA# will need to be issued prior to your taking any steps to correct an issue. FOR ANY AND ALL PRODUCTS PURCHASED FROM PIT BULL OR THIS WEBSITE, ONLY THE MANUFACTURER'S WARRANTY CONTROLS.

In Addition:

(a) You must pay a 10% Charge on all returned new, unused & unmounted merchandise beyond 30 days of purchase date, calculated from the product purchase price.

(b) No merchandise will be accepted for return without a Returned Goods Authorization (RGA) number issued by PIT BULL BRANDS, LLC.

(d) You must produce your original purchase receipt in order to obtain return service.

(e) All claims on damaged merchandise must be filed with the freight carrier upon receipt of goods.

(f) NEW PRODUCTS PURCHASED FROM BRAVEN OFFROAD ONLY CARRY THE WARRANTY PROVIDED BY THE MANUFACTURER. BRAVEN makes no warranty and hereby disclaims any warranties, expressed or implied of merchantability, fitness of use for any particular purpose and makes no warranty as to design, manufacture, structural integrity or expected life of the product. The Manufacturer’s Warranty only extends to product uses indicated by the manufacturer regardless of any expressed or implied statements made by BRAVEN’s sales staff.

(g) INNER TUBES PURCHASED FROM PIT BULL BRANDS, LLC ONLY CARRY THE WARRANTY PROVIDED BY THE MANUFACTURER. PIT BULL makes no warranty and hereby disclaims any warranties, expressed or implied of merchantability, fitness of use for any particular purpose and makes no warranty as to design, manufacture, structural integrity or expected life of the inner tube. The Manufacturer’s Warranty only extends to Inner Tubes used for sizes indicated by the manufacturer and uses indicated by the manufacturer regardless of any expressed or implied statements made by PIT BULL’s sales staff.

Bias tubes carry no warranty for Radial use.

INNER TUBES WILL ONLY CARRY A MANUFACTURER’S WARRANTY IF THE PROPER SIZE AND USE AS INDICATED BY THE MANUFACTURER, IS USED.

BRAVEN makes NO WARRANTY as to inner tubes used for Recreational Purposes OR for inner tubes used for non-tire use.

(h) CHAINS ONLY CARRY THE WARRANTY PROVIDED BY THE MANUFACTURER. PIT BULL BRANDS, LLC makes no warranty and hereby disclaims any warranties, expressed or implied of merchantability, fitness of use for any particular purpose and makes no warranty as to design, manufacture, structural integrity or expected life of the Chain. The Manufacturer’s Warranty only extends to chains used for sizes indicated by the manufacturer and uses indicated by the manufacturer regardless of any expressed or implied statements made by Braven’s sales staff.

(i) USED TIRES, RECAPPED TIRES, BLEMISHED TIRES AND UNIQUE AND HARD-TO-FIND* TIRES AND INNER TUBES ARE SOLD “AS-IS” WITH ALL FAULTS AND WITH NO WARRANTIES BY PIT BULL BRANDS, LLC. BRAVEN HEREBY DISCLAIMS ANY WARRANTIES, EXPRESSED OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND WITHOUT WARRANTY OF ANY KIND OR NATURE AS TO THE DESIGN, MANUFACTURE, STRUCTURAL INTEGRITY OR EXPECTED LIFE OF THE TIRE, INNER TUBE and/or CHAINS. BUYER ACKNOWLEDGES THAT HE HAS EXAMINED THE TIRE, INNER TUBE and/or CHAINS AND ACCEPTS THE SAME “AS-IS” WITH NO WARRANTIES OR GUARANTEES. BUY AT YOUR OWN RISK.

UNIQUE AND HARD-TO-FIND* Tires and Inner Tubes, recapped tires, used tires and blemished tires are NON-ADJUSTABLE (N/A) and, as such, carry no warranty. BUY AT YOUR OWN RISK.

*UNIQUE AND HARD-TO-FIND Tires and Inner Tubes are either aged items no longer covered by the Manufacturer’s Warranty or items specially purchased by PIT BULL at reduced prices. As such, PIT BULL sells these items to its customers at special prices in order to take into consideration the fact that these items are sold “AS-IS,” No Warranty, Non-Adjustable (N/A); CLOSE-OUT ITEMS. BUY AT YOUR OWN RISK.

NOTE: PLEASE READ THE MANUFACTURER’S WARRANTY FOR INFORMATION AS TO APPLICABLE COVERAGE. CONTACT BRAVEN OFFROAD IF YOU NEED MANUFACTURER WARRANTY INFORMATION.

NOTE: PLEASE CONSULT THE MANUFACTURER’S SPECIFICATIONS SHEETS TO ENSURE PROPER USE AND FITMENT.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

THE REMEDY SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY AVAILABLE. PIT BULL BRANDS, LLC NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT ANY OBLIGATION OR LIABILITY OTHER THAN THAT EXPRESSLY SET FORTH HEREIN. THERE IS NO OTHER WARRANTY OR LIABILITY, EXPRESSED OR IMPLIED, APPLICABLE TO THESE PRODUCTS. NO REPRESENTATIVE HAS THE AUTHORITY TO MAKE ANY REPRESENTATION, PROMISE OR AGREEMENT EXCEPT AS STATED HEREIN.

SO HOW DO I RETURN SOMETHING?
If you are a BRAVEN Brands Consumer, you return goods using the BRAVEN Consumer Return Procedures. If you are a Dealer, you use the Dealer Return Procedures. Both are explained below:

BRAVEN BRANDS CONSUMER RETURN POLICY FOR BRAVEN ® PRODUCTS FOR WARRANTY/ADJUSTMENTS CLAIMS OR NEW RETURNS (Stock Adjustments) :
A. All Warranty claims and New Returns (stock adjustments) must be submitted to, verified by and handled through a BRAVEN ® Dealer before Braven OffRoad will make its exclusive and final determination if, when and how we wish to proceed. SEE OUR STANDARD LIMITED WARRANTY.
B. All New Returns (stock adjustments) are subject to warranty conditions and no tire may be returned as “NEW” if it has been mounted or damaged in any way. It is Braven OffRoad’s Standard Policy to refuse all New Returns (stock adjustments) regardless of any identified reason. If, Braven OffRoad, in its exclusive and sole discretion, decides to make an exception, on a case by case basis, and accept a New Return (stock adjustment), we do so without violating our standard policy of refusing all New Returns (stock adjustments) regardless of nay identified reason and We, or our dealers, will only accept “NEW” returns within 30 days of delivery. Only BRAVEN ® tire(s) distributed by Braven OffRoad ® and tire(s) in resalable “NEW” condition in appearance will be considered to be credited the amount paid for the tire(s) less freight and any other expense incurred by consumer. Non-adjustable tire(s) that cannot be resold are scrapped automatically with no credit for any expense incurred by the consumer or dealer. Tire(s) having either, the shorter of the life of the original tread design or aged beyond five years old (60 months from manufacture date), are not returnable. Under no circumstances will Special Run Items (aka Special Order Items) nor Non-Adjustable items be considered for return regardless of express or implied statements by our staff to the contrary. New Returns (stock adjustments) will be subject to a 10% Restock Fee.
C. If you wish to return a BRAVEN® product, then you must first contact your BRAVEN ® Dealer who sold you the product(s) covered by our warranty to receive a copy of the Standard Claim Form and then fill out the forms properly. Your dealer will tell you if, when and how he would like for you to return the product(s). DO NOT SHIP PRODUCT(S) without prior authorization from a BRAVEN ® Dealer. If freight charges might be involved, then your BRAVEN ® Dealer will instruct you on what to do and you will be responsible for freight charges. Otherwise all unauthorized shipments will be refused and you will be responsible for any and all shipping charges incurred.
D. If you are unable to return product to the dealer who sold you the product(s), and if freight charges are not involved, then return the product(s) to any BRAVEN ® dealer. Each dealer will follow the same procedures stated herein.
1. FOR ALL RETURNS : All BRAVEN ® Dealers must have the original customer/user fill out a Standard Claim Form and then the dealer will contact Braven OffRoad ® Returns Department to obtain a Return Goods Authorization(RGA#) number. This number must appear on the Standard Claim Form and product(s) bill of lading when sending product(s) back. A sample of the Standard Claim Form is online at www.pitbulltires.com. Each dealer, as spelled out in our Limited Warranty, has the right to verify and inspect:
a. The customer’s identity by checking:
i. Original sales invoice with corresponding BRAVEN ® product(s) wishing to return.
ii. Customer ID
b. Inspect the customer’s vehicle (if need be) to assess and substantiate any potential warranty claims.
2. Once we receive the Standard Claim Form from the dealer, we will then get back to that dealer to discuss how we wish to handle things further. BRAVEN OFFROAD ® will give the dealer instructions on, if and how we would like that dealer to ship product(s) to us and we will give them Freight and Bill of Lading specifics. You will be responsible for all Freight Charges, unless we determine to issue you a Freight Credit on an Adjustable item. You may be required to sign a Waiver of Liability to receive your Adjustment. For Adjustment claims, you will need to provide us with the DOT cut-out(s) prior to final consideration of your claim.
3. The following must be submitted as part of a Standard Claim Form:
a. Serial number
b. Photos of the tire(s)
c. Size
d. Brand/model name and number
e. Dealer name and signature
f. Original Customer name and signature
g. A copy of the original sales invoice.
h. RGA number – issued by BRAVEN OFFROAD ®
i. Tread depth remaining at lowest, most used points – take the average of three measurements at the fastest wearing grooves.
j. Reason for return
k. Mark as either ATTN: RGA Dept. – Adjustments or New Return

BRAVEN ® DEALER PROCEDURES FOR HANDLING WARRANTY/ADJUSTMENT CLAIMS AND NEW RETURNS (STOCK ADJUSTMENTS) .
1. FOR ALL RETURNS : All BRAVEN ® Dealers must have the original customer/user fill out a Standard Claim Form and then the dealer will contact BRAVEN OFFROAD® Returns Department to obtain a Return Goods Authorization (RGA#) number. This number must appear on the Standard Claim Form and tire(s) bill of lading when sending tire(s) back. A sample of the Standard Claim Form is online at www.bravenoffroad.com. Or you can contact us at returns@bravenoffroad.com or M-F 8am to 5pm CST at (800) 645-2006 for an RGA# and packaging instructions.
a. Verify the customer’s identity by checking
i. Original sales invoice with corresponding BRAVEN product(s) wishing to return.
ii. Customer ID
b. Inspect the customer’s vehicle (if need be) to assess and substantiate any potential warranty claims.
2. Once you have received an RGA# from us, please put this number on the Standard Claim Form, fill it out in detail and send it to us for evaluation. The Consumer may be required to sign a Waiver of Liability to receive their Adjustment. For Adjustment claims, you will need to provide us with the DOT cut-outs prior to final consideration of the Consumer’s claim.
3. Once we receive this form we will then get back to you to discuss how we wish to handle things further. BRAVEN OFFROAD ® will give you instructions on, if and how we would like you to ship tire(s) to us and we will give you Freight and Bill of Lading specifics. The Consumer will be responsible for all Freight Charges unless we determine to issue a Freight Credit on Adjustable items.
4. The following must be submitted as part of a Standard Claim Form:
a. Serial number
b. Photos of the tire(s)
c. Size
d. Brand/model name and number
e. Dealer name and signature
f. Original Customer name and signature
g. A copy of the original sales invoice.
h. RGA number – issued by BRAVEN OFFROAD®
i. Tread depth remaining at lowest, most used points – take the average of three measurements at the fastest wearing grooves.
j. Reason for return
k. Mark as either ATTN: RGA Dept. – Adjustments or New Return
5. Please use the RGA# for the return. Please mark the RGA# and area of adjustment on all items being returned for inspection.
6. All loose items must have address labels on them. Ship tires individually. Do not tape together . Each tire should be clearly labeled with your return address and BRAVEN OFFROAD’s address. Please use RGA# as reference on address labels and the Bill of Lading.
NOTE: Leaks, Pinholes, Radial Pulls and Out of Rounds must clearly be marked and labeled as such .
SHIP TO: BRAVEN OFFROAD ®
ATTN: RGA DEPT. – NEW RETURN or ADJUSTMENTS
1815 LOCUST
ST. LOUIS, MO 63103 USA
SHIP VIA: BRAVEN OFFROAD ® WILL DECIDE.
MARK B/L: RGA#
FREIGHT PREPAID, LESS X% DISCOUNT.
CLASS #, WEIGHT X LBS.
FAX / EMAIL COPY OF BILL OF LADING or UPS/FEDEX END OF DAY WITH TRACKING NUMBER AFTER MERCHANDISE HAS BEEN SHIPPED, SHOWING PACKAGES, WEIGHT & CHARGES. EMAIL - RETURNS@BRAVENOFFROAD.COM; FAX # 314.621.5396 ATTN: RETURNS DEPT .
7. a. All freight arrangements will be dictated by BRAVEN OFFROAD ®. No dealer should ship tire(s) without prior authorization and instructions. All freight arrangements will be PREPAID. Orders shipped via UPS or Federal Express are charged freight both ways on refused shipments .
b. We will give you the description and information to put on the Bill of Lading.
c. Prepaid shipment charges (Truck, UPS, or FedEx) paid should be noted on the Standard Claim Form paperwork. If we have you Prepay Freight, then your freight charge for *adjustable returns* may be credited.* See Standard Limited Warranty.
8. FOR EITHER AN ADJUSTMENT CLAIM OR NEW RETURNS, YOU MUST COMPLETE THE BRAVEN OFFROAD ® STANDARD CLAIM FORM.SEND COPY OF FORM IN A SEPARATE ENVELOPE WITH DRIVER or UPS/FEDEX PACKING SLIP. DO NOT ATTACH TO TIRE(S) nor PUT INSIDE BOXES.
- A copy of the original packing slip with RGA# should be taped securely on tire.
9. FOR NEW TIRE (Stock Adjustment) RETURNS: All New Returns (stock adjustments) are subject to warranty conditions and no tire may be returned as “NEW” if it has been mounted or damaged in any way. It is BRAVEN OFFROAD’s Standard policy to refuse all New Returns (stock adjustments) regardless of any identified reason. If BRAVEN OFFROAD, in its exclusive and sole discretion, decides to make an exception, on a case by case basis, and accept a New Return (stock adjustment), We, or our dealers, will only accept “NEW” returns within 30 days of delivery. Only BRAVEN ® tire(s) distributed by BRAVEN OFFROAD ® and tire(s) in resalable “NEW” condition in appearance will be considered to be credited the amount paid for the tire(s) less freight and any other expenses incurred by consumer. Non-adjustable tire(s) that cannot be resold are scrapped automatically with no credit for any expenses incurred by the consumer or dealer. Tire(s) having either, the shorter of the life of the original tread design or aged beyond five years old (60 months from manufacture date), are not returnable.New Returns will be subject to a 10% Restock Fee.
All NEW Returns (stock adjustments) are subject to warranty conditions and no tire may be returned as “NEW” if it has been mounted or damaged in any way. It is BRAVEN OFFROAD’s Standard policy to refuse all New Returns (stock adjustments) regardless of any identified reason. ONLY BRAVEN ® TIRE(S) DISTRIBUTED BY BRAVEN OFFROAD ® AND TIRE(S) IN RESALABLE “NEW” CONDITION IN APPEARANCE WILL BE CREDITED. NON-ADJUSTABLE TIRE(S) THAT CANNOT BE RESOLD ARE SCRAPPED AUTOMATICALLY WITH NO CREDIT FOR ANY EXPENSES INCURRED BY DEALER OR CONSUMER.
10. TIRE(S) HAVING EITHER THE SHORTER OF THE LIFE OF THE ORIGINAL TREAD DESIGN OR AGED BEYOND FIVE YEARS OLD (60 MONTHS FROM MANUFACTURE DATE) ARE NOT RETURNABLE.
11. ALL NEW RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE .

If you need assistance locating a BRAVEN ® Dealer, contact our Customer Service Department M-F 8am – 5pm CST at (800) 645-2006 or customerservice@bravenoffroad.com. Or go to www.bravenoffroad.com and use our Dealer Locator.

SHIPPING AND DAMAGE CLAIMS

Please inspect all merchandise as it arrives. If inspection upon arrival is not possible, the recipient must sign the Bill of Lading ("BOL") "Contingent on Inspection for Concealed Loss or Damage". Such action will protect the recipient if any damage to the merchandise is discovered after unpacking. If the foregoing is not written on the BOL and the merchandise is not inspected as it arrives, the recipient will be responsible for the merchandise, even if damaged by the shipper.

If the shipment arrives damaged, please contact the shipper immediately to report such damage and indicate the "damaged goods" on the BOL prior to signing for receipt of the merchandise. Also please immediately contact BRAVEN OFFROAD® Customer Service at 800-645-2006 (business hours between 8am - 5pm CST Monday through Friday) to report said damage. BRAVEN OFFROAD® will also report the damage to the shipper and schedule a re-shipment.
The damaged merchandise must be completely repackaged in the original packing for return. If the original packing is damaged or unavailable, please contact BRAVEN OFFROAD® and instructions will be provided as to how the merchandise should be repackaged. The shipper will inspect and pick up the damaged merchandise and return it to BRAVEN OFFROAD® or such other destination as BRAVEN OFFROAD® may so elect.

US/Canada (MAP) Minimum Advertised Price Policy
Introduction
PIT BULL BRANDS, LLC, dba BRAVEN OFFROAD (hereinafter “BRAVEN”) is a leading provider of tires & wheels for various applications.
We recognize that our high-quality dealers invest time and resources to deliver an extraordinary customer experience through knowledgeable staff and compelling vendor presentation. To support our resellers’ efforts, BRAVEN wishes to establish policies that allow resellers to earn the profits necessary to maintain the high level of customer excellence people have come to expect from BRAVEN dealers.
To protect the investment of our high-quality dealers and BRAVEN ’s brand reputation, we have unilaterally adopted a MINIMUM ADVERTISED PRICE POLICY (“MAP Policy”). BRAVEN stablished this MAP Policy due to the fact that reseller advertising and sales practices that promote BRAVEN products primarily on the basis of price could be detrimental to resellers’ service and support efforts and BRAVEN s competitive position. Such activities can be harmful to BRAVEN s brand, reputation and competitiveness, and allow some resellers to take advantage of the service and support efforts of others. BRAVEN believes that these practices are unfair and thus discourages such efforts.
BRAVEN, in its unilateral discretion, may not do business with any reseller, as to the products covered by this MAP Policy, if that reseller intentionally advertises any MAP Product below its MAP price. BRAVEN is confident that this program will strengthen its competitiveness and benefit all of its resellers.
Official Policy and Guidelines
Additional guidelines related to the US/Canada MAP Policy are as follows:
1. BRAVEN reserves the right, in its unilateral discretion, to take other action with respect to any reseller that violates this MAP Policy.
2. The MAP Policy will be enforced by BRAVEN in its sole discretion. Dealers will be warned for first-time violation, and if not corrected, may be subject to termination based on BRAVENs sole unilateral discretion.
3. BRAVEN recognizes that any authorized BRAVEN account can make its own decisions to advertise and sell any BRAVEN product at any price it chooses without consulting or advising BRAVEN. BRAVEN similarly has the right to make its own independent decision regarding product allocations and reseller participation as a member of the BRAVEN Authorized Reseller Program – at any time.
4. BRAVEN will maintain an updated “MAP Products” list of those products that will fall under this MAP Policy. BRAVEN reserves the right to update or modify this list at any time. All items listed on BRAVEN Jobber Lists & Master Price Lists are automatically considered included under the MAP policy at each product lines’ respective MAP On Factor level & MAP Price level as indicated by BRAVEN, and as part of the MAP Products Price listing.
5. All Products listed will have a MAP price level determined by a MAP On Factor or the MAP PRICE as listed on a Price list MAP Column, provided by BRAVEN. Listing a price other than the MAP price next to the featured MAP Product in any advertising will be viewed as a violation of this MAP Policy. This MAP Policy applies to all advertisement of MAP Products in any and all media, including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazines catalogs, mail order catalogs, internet or similar electronic media including websites, forums, email newsletters, email solicitations, television, radio, and public signage. Such website features as “Click for price”, automated “bounce – back” pricing e-mails, pre-formatted e-mail responses, forms, automatic price display for any items prior to being placed in a customer’s shopping cart, and other similar features are considered to be communications initiated by the reseller (rather than by the customer) and this constitutes “advertising” under this MAP Policy. This MAP Policy also applies to any activity which Pit Bull determines, in its sole discretion, is designed or intended to circumvent the intent of this MAP Policy, such as solicitations for ‘group purchases’ and the like.
6. It shall NOT be a violation of this MAP Policy to advertise in general that the reseller has “the lowest prices” or will match or beat its competitors’ prices, or to use similar phrases; so long as the reseller does not include any advertised price below MAP and otherwise complies with this MAP Policy.
7. From time to time, BRAVEN may permit resellers to advertise MAP Products at prices lower than the MAP retail price. In such events, BRAVEN reserves the right to modify or suspend the MAP retail price with respect to the affected products for a specified period of time by providing advance notice to all resellers of such changes.
8. From time to time BRAVEN may offer a direct manufacturer’s discount, coupon, gift card, special, incentive, promotion and/or rebate to customers. In such events, it shall not be a violation of this MAP Policy for BRAVEN to advertise the availability of the manufacturer’s discount, coupon, gift card, special, incentive, promotion and/or rebate.
9. Where BRAVEN products are bundled with or sold as part of a package that includes other products, it shall be a violation of this MAP Policy to sell or advertise the bundle (or package) at a price that violates the letter or spirit of the MAP Policy. It shall be a violation of this MAP Policy if products are bundled with or sold as part of a package that includes products not pre-approved by BRAVEN.
10. It shall be a violation of this MAP Policy to include in any advertising for BRAVEN Products any additional discount, coupon, gift card, or incentive (whether in the form of a special event, promotion, term of doing business or otherwise) that translates into an immediate price reduction, where the cumulative effect would be to reduce the advertised price of any MAP Product below MAP. Advertising that includes an additional discount, coupon, gift card, points, or any other incentive for future purchases (regardless of whether the future purchases is of a BRAVEN product) shall be evaluated under the same guidelines as described in Section 9 regarding product bundling. For example, a gift card redeemable on a future purchase would be considered an “other product” under Section 9. This Section 10 shall not apply to any manufacturer’s rebate from BRAVEN on BRAVEN Products or its partners’ products.
11. It shall NOT be a violation of this MAP Policy to advertise that a customer may ”call for price” or “email for price”, or to use similar language, specifically with respect to BRAVEN Products, so long as no price is listed.
12. It shall NOT be a violation of this MAP Policy to advertise free shipping.
13. If a reseller with multiple store locations violates this MAP Policy at any particular store location, then BRAVEN will consider this to be a violation by all of the reseller’s locations.
14. Although resellers remain free to establish their own resale prices, BRAVEN reserves the right to cancel all orders and indefinitely refuse to accept any new orders from any resellers following BRAVEN s verification that such reseller has advertised any MAP Products at a net retail sales price less that the then-current MAP retail price established by BRAVEN, or if reseller has violated this policy in any other way.
15. BRAVEN may alter, amend or suspend all or part of it’s MAP policy unilaterally and without notice. BRAVEN may alter, amend or suspend this MAP policy on a case by case and customer by customer basis unilaterally and without notice.
16 . BRAVEN’s sales representatives are NOT permitted to discuss this Policy or make any agreements or assurances with respect to BRAVEN’s Policy regarding reseller advertising or pricing. This also includes any consumer program or promotion that affects the below-listed MAP Products.
10.18.2020